Returns & Refunds Policy
Last updated: 23 October 2026
We want you to be happy with your order. If something isn't right, get in touch and we'll help you sort it out.
1. Changed your mind?
For most products purchased online, you can cancel your order at any time before delivery and up to 14 days after receiving it, without giving a reason.
Email info@johanraubal.com with your order number to let us know you'd like to cancel. Once you've told us, you have a further 14 days to send the item back.
You pay for return postage when you've changed your mind.
You're welcome to inspect an item as you would in a shop. Please take reasonable care of anything you intend to return. If an item has been handled more than is necessary to inspect it, we may reduce your refund to reflect any loss in value, as permitted by law.
Some personalised products are excluded from the change-of-mind cancellation right, as explained below.
2. Your refund
We'll refund you within 14 days of receiving the returned item, or of receiving evidence that you've sent it back, whichever is earlier.
If you cancel your entire order, we'll also refund the standard delivery charge. We don't refund any additional amount paid for faster or premium delivery.
Refunds will be made to your original payment method unless we agree otherwise.
3. Damaged, faulty or incorrect items
If your order arrives damaged, faulty or isn't what you ordered, email info@johanraubal.com with your order number and a short description of the problem. A photograph can help us resolve the issue more quickly.
We'll arrange an appropriate remedy, including a replacement, repair or refund where required by law, and cover reasonable return postage costs where a return is necessary.
Your statutory consumer rights are unaffected.
4. Personalised and dedicated books
If you ask Johan to dedicate a book to a particular person, it is personalised especially for you. Such books are excluded from the usual 14-day change-of-mind cancellation right.
Please check the name and any dedication message carefully before ordering. We'll write the dedication exactly as you provide it.
If you need to cancel before the dedication has been written, please contact us as soon as possible and we'll do our best to accommodate your request.
Books signed by Johan without a personal dedication can be returned under the usual cancellation arrangements.
If a personalised book arrives damaged, is faulty or contains a dedication error made by us, we'll put it right in accordance with your legal rights.
5. How to return an item
Please email info@johanraubal.com before sending anything back, and we'll provide the return address and instructions.
Please don't send items directly to our printer or fulfilment partner unless we've asked you to.
6. Your legal rights
This policy sets out our arrangements for UK consumer purchases and does not affect your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations or other applicable consumer legislation.
If you're ordering from outside the UK, please contact us about the applicable return arrangements. Any mandatory consumer rights in your country remain unaffected.