Privacy Policy
Johan Raubal Books
Last updated: 22 October 2026
1. Introduction
Welcome to Johan Raubal Books.
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit www.johanraubalbooks.com, purchase books or merchandise, request free sample chapters, subscribe to updates or contact us.
We aim to be transparent about how your information is handled and to use it only for legitimate purposes connected with our website, products and services.
2. Who We Are
Johan Raubal Books is the official online bookshop of author Johan M Raubal.
The website is operated by Tinroof Communications Ltd, a company registered in England and Wales, which manages publishing and commercial activities relating to Johan's work under licence.
Company details
Tinroof Communications Ltd
Company registration number: 16076087
Registered office: 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
Privacy enquiries: info@johanraubalbooks.com
Tinroof Communications Ltd is the data controller for personal information where it determines the purposes and means of processing that information in operating the website and online shop.
Where necessary and lawful, relevant customer information may be shared between Johan and Tinroof Communications Ltd to manage existing orders, provide customer support and meet legal obligations.
If you have questions about personal information relating to a particular transaction, please contact us using the email address above. We will ensure your enquiry reaches the appropriate person.
3. Information We Collect
We may collect the following types of personal information.
Information you provide directly
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Your name and email address.
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Billing and delivery addresses.
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Telephone number, where required for an order or delivery.
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Details of products purchased and orders placed.
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Information submitted through our contact forms.
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Email addresses provided when requesting free sample chapters.
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Newsletter subscriptions and communication preferences.
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Information you voluntarily provide when contacting us.
Information collected automatically
When you visit our website, certain technical information may be collected, including:
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IP address.
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Browser and device information.
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Pages visited and interactions with the website.
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Cookie preferences.
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Information about shopping basket activity.
This information helps us operate the website, maintain its security, understand website usage and improve the customer experience.
Payment information
Payments are processed through secure third-party payment service providers.
We receive information necessary to confirm and manage transactions, such as payment status, transaction references, amounts paid and limited payment-method details.
Full payment card information is handled by the relevant payment provider rather than being stored directly by us.
4. How We Use Your Information
We use personal information for the following purposes.
Processing and fulfilling orders
To accept purchases, confirm orders, process payments, arrange delivery and manage returns, refunds and customer enquiries.
Our lawful basis is generally the performance of a contract with you.
Responding to enquiries
To answer questions about books, editions, orders, delivery or other matters raised through our website.
Our lawful basis is generally our legitimate interests in responding to enquiries and providing customer support, or taking steps towards a contract where applicable.
Providing free sample chapters
To send or provide access to sample chapters requested through our website.
Our lawful basis is generally our legitimate interests in fulfilling requests from interested readers.
Requesting a free chapter does not automatically mean that you have subscribed to marketing communications.
Email communications and marketing
Where permitted by law, we may send information about Johan's books, publication news, forthcoming releases, special editions and related events.
We rely on consent where required, or another legally permitted basis where the relevant conditions are met.
Operating and improving our website
To maintain website functionality, prevent misuse, resolve technical problems and improve the shopping experience.
Our lawful basis may be our legitimate interests in operating a secure and effective website or consent where required for particular technologies.
Legal and accounting obligations
To maintain appropriate financial, tax and business records and comply with applicable laws.
Our lawful basis is compliance with legal obligations.
5. Email Marketing and Communications
We distinguish between communications necessary to fulfil a purchase or respond to a request and optional marketing communications.
Order-related emails
If you purchase something from our shop, you may receive emails concerning your order, including confirmation, payment, delivery, cancellation or refund information.
These communications are part of providing the service you requested and do not require a separate marketing subscription.
Marketing emails
Where you have agreed to receive marketing, or where we are otherwise legally permitted to contact you, we may send updates about Johan's writing, new books, events and related offers.
Every marketing email will provide an appropriate way to unsubscribe.
You can withdraw your consent or opt out of marketing at any time.
Free chapter requests
If you provide your email address to download a sample chapter, we will use it to provide the requested material.
We will not treat that request alone as permission to add you to an unrelated marketing mailing list.
Abandoned shopping baskets
Where we have an email address associated with an unfinished purchase, we may use relevant basket information to send a reminder, but only where we have the necessary permission under applicable electronic marketing rules.
You can opt out of these marketing reminders.
Tinroof Communications
Purchasing from Johan Raubal Books does not automatically subscribe you to marketing about Tinroof Communications' wider publishing or editorial services.
6. Sharing Your Information
We use trusted third-party service providers to help operate the website and fulfil purchases.
Depending on the services you use, information may be shared with:
Wix
Our website and online shop are built and managed using Wix, which provides website hosting, e-commerce functionality, forms and customer management systems.
Mailchimp
We use Mailchimp for certain email communications, subscriber management and marketing automation.
Printful
Where merchandise is produced or fulfilled through Printful, relevant order and delivery information may be shared to manufacture and deliver the purchased products.
Payment processing providers
Payment information is processed through the payment providers used by our online shop.
Delivery and fulfilment providers
We may share necessary delivery details with postal services, couriers, distributors, printers or other fulfilment partners.
Professional advisers and authorities
We may disclose information to accountants, legal advisers, regulators or other authorities where reasonably necessary or legally required.
We share only information reasonably necessary for the relevant purpose.
We do not sell personal information to third parties.
Where third-party providers process information on our behalf, we use appropriate data protection arrangements.
Some providers may also act as independent data controllers for particular activities, such as payment processing, under their own privacy notices.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies.
These may include:
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Essential cookies required for website security, shopping baskets, checkout and other necessary functions.
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Preference cookies that remember certain visitor choices.
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Analytics technologies that help us understand website performance and usage.
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Marketing technologies, where enabled, that help us understand the effectiveness of communications.
Where consent is required, we seek it before using the relevant non-essential technologies.
You can manage available cookie choices through the website's cookie settings and, where applicable, your browser.
Some essential functionality may not operate correctly if necessary cookies are disabled.
8. International Processing and Transfers
Some of the service providers we use operate internationally or may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that applicable UK data protection requirements are met.
Depending on the destination and circumstances, these may include reliance on recognised UK adequacy arrangements, approved contractual safeguards or another lawful transfer mechanism.
You may contact us for further information about the safeguards relevant to your personal information.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, tax and regulatory requirements.
The appropriate retention period depends on the type of information and the reason for processing it.
Order and financial records
Relevant company accounting and transaction records are ordinarily retained for six years from the end of the financial year to which they relate, or longer where legally required.
Customer enquiries
Correspondence is retained for as long as reasonably necessary to resolve the enquiry, maintain appropriate business records or address potential disputes.
Marketing subscriptions
Marketing information is retained while you remain subscribed or while another lawful basis for the relevant communications applies.
If you unsubscribe, we may retain limited information to record and respect your preference and prevent unwanted communications.
Sample chapter requests
Information collected solely to provide requested sample chapters is retained only as long as necessary to deliver the material, respond to related enquiries or satisfy another applicable lawful purpose.
Website and technical information
Technical and analytical information is retained according to its purpose, the relevant service settings and applicable retention requirements.
We periodically review the information we hold and delete or anonymise it when it is no longer required.
10. How We Protect Your Information
We take reasonable technical and organisational steps to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
These include using established website, payment and fulfilment providers and restricting access to personal information according to business needs.
No online service can guarantee absolute security, but we aim to maintain appropriate protections for the information we process.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
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Access: Request a copy of the personal information held about you.
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Correction: Ask us to correct inaccurate or incomplete information.
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Erasure: Request deletion of information in certain circumstances.
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Restriction: Ask us to restrict certain uses of your information.
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Objection: Object to processing based on legitimate interests or used for direct marketing.
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Data portability: Request certain information in a transferable format where the legal conditions apply.
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Withdraw consent: Withdraw consent at any time where processing relies on it.
These rights are subject to applicable legal conditions and exceptions.
You have the right to object to the use of your personal information for direct marketing at any time.
To exercise your rights, please contact info@johanraubalbooks.com.
We will respond in accordance with applicable data protection law.
12. Automated Processing
Certain aspects of our website and online shop involve automated processes, including order confirmations, email communications and shopping basket functionality.
We do not use these activities to make solely automated decisions about customers that have legal or similarly significant effects.
Payment providers may operate their own fraud prevention or transaction security systems, as explained in their respective privacy notices.
13. Children's Privacy
Our website and marketing communications are intended primarily for adults.
We do not knowingly use children's personal information for direct marketing. If you believe that someone under the age of 18 has provided us with personal information, please contact info@johanraubalbooks.com so that we can review the circumstances and take appropriate action.
14. External Websites
Our website may contain links to other websites, including booksellers, social media platforms, Patreon and other third-party services.
These websites operate independently and may have their own privacy policies.
We encourage visitors to review the privacy information provided by any external websites they choose to use.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business, website functionality, service providers or legal requirements.
The current version will be published on this website, together with the date of its most recent update.
Where required by law, we will provide additional notice of material changes.
16. Contact Us
If you have any questions, concerns or requests about this Privacy Policy or how your personal information is handled, please contact:
Email: info@johanraubalbooks.com
Registered office:
82A James Carter Road
Mildenhall
Bury St. Edmunds
England
IP28 7DE
17. Data Protection Complaints
If you are concerned about how we have handled your personal information, you can make a complaint by emailing info@johanraubalbooks.com.
We will acknowledge your complaint within 30 days, investigate your concerns appropriately and inform you of the outcome without undue delay.
You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
The ICO generally recommends giving us an opportunity to address your concerns first, although you may contact the ICO at any time.